Data Privacy
At pwinph, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a pwinph user under Philippine law.
Our Commitments
pwinph uses industry-standard TLS encryption for all data in transit and AES-256 encryption for sensitive data at rest. Our infrastructure undergoes regular third-party security audits to ensure your personal and financial information stays protected at all times.
The Philippine Data Privacy Act of 2012 (Republic Act No. 10173) gives you clear rights over your personal data. pwinph fully honours these rights — including your right to access, correct, erase, and object to the processing of your data. We are registered with the National Privacy Commission (NPC).
pwinph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Data shared with third-party service providers is strictly limited to what is necessary for them to perform services on our behalf, and they are contractually bound to protect it.
Through your pwinph account settings, you can update your personal information, manage your communication preferences, and submit data access or deletion requests at any time. We aim to respond to all data-related requests within thirty (30) days of receipt.
We only collect data that is necessary for the operation of the pwinph platform, regulatory compliance, and improving your experience. Every category of data we collect is documented in this policy along with the specific legal basis and purpose for its processing.
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, pwinph will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected users without undue delay, as required by RA 10173.
This Privacy Policy ("Policy") describes how pwinph ("pwinph," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "User," or "Data Subject") who access or use the pwinph online gaming platform at https://pwinph.one and any associated mobile applications or services (collectively, the "Platform").
This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). It should be read together with our Terms and Conditions.
By registering for a pwinph account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.
pwinph is the data controller responsible for your personal data collected through the Platform. pwinph operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and is registered with the National Privacy Commission.
If you have any questions, concerns, or requests relating to this Policy or the processing of your personal data, please contact our Data Protection Officer (DPO):
pwinph collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect are set out in the table below:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Account registration, KYC/AML compliance, age verification |
| Contact Data | Email address, Philippine mobile number, residential address | Account communication, transaction notifications, support |
| Financial Data | GCash number, Maya/PayMaya account, bank account details, transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud prevention, service optimisation |
| Usage Data | Games played, bet amounts, session duration, feature interactions | Responsible gaming monitoring, personalisation, analytics |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, service improvement |
| Marketing Preferences | Opted-in promotional channels, bonus preferences, communication frequency | Sending relevant offers and promotions where consent is given |
We do not collect sensitive personal information (as defined under the DPA, such as health data, religious beliefs, or political affiliations) unless strictly required by law or with your explicit consent.
pwinph collects your personal data through the following means:
pwinph uses your personal data for the following purposes:
Under the Data Privacy Act of 2012, pwinph processes your personal data on the following legal bases:
pwinph does not sell or rent your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:
We engage trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, Maya, Philippine banks), identity verification providers, cloud hosting providers, customer support platforms, and analytics tools. All service providers are bound by data processing agreements that require them to protect your data and use it only for the specified purpose.
pwinph may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.
Certain technical data (such as session identifiers and game activity logs) may be shared with our certified third-party game studio partners solely for the purpose of delivering game content and resolving technical disputes.
In the event of a merger, acquisition, or sale of all or part of pwinph's business, your personal data may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on the Platform prior to any such transfer and will ensure the receiving entity is bound by privacy obligations no less protective than those in this Policy.
pwinph uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. The types of cookies we use are:
You can manage your cookie preferences through the cookie consent banner displayed on your first visit to the Platform, or through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.
pwinph retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | PAGCOR and AML regulatory requirements |
| Financial transaction records | 10 years from transaction date | Anti-Money Laundering Act (RA 9160) |
| KYC verification documents | Duration of account + 5 years after closure | PAGCOR licensing requirements |
| Customer support communications | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Technical and usage logs | 12 months from collection | Security and fraud prevention |
| Marketing preferences | Until consent is withdrawn | Consent |
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.
pwinph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While pwinph takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pwinph:
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.
The pwinph Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine law and PAGCOR regulations. pwinph does not knowingly collect personal data from individuals under the age of 21.
If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at [email protected].
pwinph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. The date of the most recent revision is indicated at the top of this page.
Where changes are material, we will notify you by email to the address registered on your account and/or by posting a prominent notice on the Platform at least fourteen (14) days before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgement of the revised Policy.
We encourage you to review this Policy periodically to stay informed about how pwinph protects your personal data.
If you have a concern about how pwinph handles your personal data, we encourage you to contact our Data Protection Officer first at [email protected] so that we can attempt to resolve the matter directly. We take all privacy complaints seriously and will investigate and respond within thirty (30) days.
If you are not satisfied with our response, or if you believe that pwinph has violated your rights under the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC):
Play With Confidence
Now that you know how pwinph protects your privacy, explore the platform with confidence. Slots, live casino, bingo, and more — all secured and regulated for Filipino players. Must be 21 years or older.
Gambling is addictive. Know when to stop. | 21+ Only | PAGCOR Regulated
pwinph is strictly for players aged 21 and above. If gambling is affecting your life, please use our self-exclusion tools or contact the PAGCOR helpline at 1800-10-521-1700 (toll-free, 24/7). Visit our Responsible Gaming page for more resources.
Gambling is addictive.
Know when to stop.